Unified Agent Desktop Software - NovelVox
June 6, 2025
United States, Georgia, Roswell
1
Description
A Unified Agent Desktop (UAD) software is an all-in-one interface that brings together multiple customer communication channels—such as voice, email, chat, and social media—along with essential customer data into a single screen. By streamlining access to tools and information, it enhances agent productivity, reduces handling time, and delivers a more consistent and efficient customer experience.
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