A BPO (Business Process Outsourcing) call center is a third-party service provider contracted by a company to handle its inbound and/or outbound customer communications via phone, and increasingly through other channels like email, chat, and social media. Instead of managing all customer interactions in-house, businesses outsource this function to BPO call centers to leverage their specialized expertise, technology, and scalability.
You must log in or register a new account in order to contact the publisher